Cancellation Rules
1. For cancellation of tickets, cancellation fee is calculated on the journey fare applicable, as per the slabs mentioned hereunder.
2. Cancellation of tickets with discounts will be as per the rules in force.
3. Cancellation charges will be worked out on the collected fare of the ticket and refund amount will be fare collected less cancellation fee. Further, cancellation charges are applicable on actual fare only.
4. Reservation fee is not refundable. In case of e-tickets, service charges are also not refundable.
5. To avail refund, tickets should be cancelled more than one hour before the schedule start time at origin of the Service.
6. The cancellation and refund rules, slab wise are as follows:
Sl.No |
Cancellation Terms |
Cancellation Charges |
1 |
More than 48 hrs before the Schedule service start time at origin of the bus. |
Only reservation charges + Service Charges (in case of e-tickets) |
2 |
From 48 hrs before and up to 24 hrs. before the Schedule service start time at origin of the bus. |
10% of the actual fare + Reservation charges + Service Charges (in case of e-tickets) |
3 |
From 24 hrs before and up to 2 hrs before the Schedule service start time at origin of the bus |
25% of the actual fare + Reservation charges + Service Charges (in case of e-tickets) |
4 |
Up to 1 hr before Schedule service start time at origin of the bus. |
50% of the actual fare + Reservation charges + Service Charges (in case of e-tickets) |
Service Cancellation by APSRTC
a) If service is cancelled by APSRTC for any reason, customer who booked
tickets through RTC / Agents / B 2 C portals can cancel the ticket within
15 days from the date of journey to get full refund, except Service Charges.
For online ticket booking users amount will be refunded automatically.
b) Cancellation is not allowed after 15 days from the date of journey. |
